So what do your customers think?

We’d like to announce the development of a new partnership with web-survey company Vovici. (www.vovici.com). Using the Vovici API we have created some automatic links between activity in rentalresult and your ability to send satisfaction and other types of surveys to your customers.

So what does this actually mean? Basically you can decide what surveys you’d like to send, and when. So if you’d like to send a survey to a customer when they receive a delivery, or just after a pick up has been carried out, you can do that. You can set up rules as to how often surveys are sent, eg not more frequently than once a month. The customer will automatically receive a link to the survey in their email, once they respond to the survey, the survey tool will send the answers back to the rentalresult database where they are stored.

Most importantly, each survey response links directly to the dispatch or other document it was triggered by, so you can report out by sales person, by driver, by product type etc and see what your customer’s think of your service etc. You can also use the detailed reporting tools in Vovici itself to do more general assessments of your survey responses.

We’ve only just begun to touch the surface of what this could offer in the future and we need your help to think of other ways you could benefit from this kind of integration. So please let us know what you think.

Categories: New Feature , Technical